Shipping Information

Processing Time:

  • Orders are processed within 1-2 business days after receiving your order confirmation. You will receive a notification once your order has shipped.

Shipping Rates and Delivery Estimates:

  • Standard Shipping: Free on all orders over $50. Estimated delivery within 3-7 business days.

  • Expedited Shipping: Available at an additional cost. Estimated delivery within 2-3 business days.

  • International Shipping: Rates vary based on destination. Delivery times range from 7-21 business days, depending on location and customs processing.

Tracking Your Order:

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package and check the estimated delivery date.

Shipping Restrictions:

  • We currently ship to most locations worldwide. However, there may be restrictions on certain products due to local regulations. If we are unable to ship to your location, you will be notified during checkout.

Lost or Stolen Packages:

  • NAD+pads is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will assist in working with the carrier to resolve any issues. Please contact us at info@nadpads.com with your order number if you need assistance.

Returns and Exchanges

Our Guarantee:

  • We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 30 days of receiving your order for a full refund or exchange.

Return Eligibility:

  • Products must be unused, in their original packaging, and in the same condition that you received them. Proof of purchase is required for all returns.

Return Process:

  1. Contact Us: Reach out to our customer service team at info@nadpads.com to initiate a return. Please include your order number and the reason for your return.

  2. Ship Your Return: You will receive instructions on where to send your return. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  3. Refunds: Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days. You will receive an email notification once the refund has been processed.

Exchanges:

  • If you would like to exchange an item, please follow the return process and place a new order for the desired product. This ensures the fastest service and availability of the replacement item.

Non-Returnable Items:

  • Gift cards, promotional items, and final sale products are not eligible for return or exchange.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at info@nadpads.com with your order number and a photo of the issue. We will work to resolve the problem quickly by offering a replacement or refund.

Contact Us:

  • If you have any questions about our shipping and return policies, please contact us at info@nadpads.
    We’re here to help!